Frequently asked questions

You can arrange PREMIUM insurance through a financial intermediary, who will assist you with the process. Insurance can be conveniently arranged online. Your insurance coverage begins once the premium has been credited to the account of our insurance company.

You can easily check the status and validity of your insurance policy using the Insurance Policy Status service on our website. Simply enter your policy number. If you need assistance, please contact your financial intermediary or reach out to us directly — we’ll be happy to help.

The start and continuation of your insurance coverage depend on the timely and proper payment of premiums, as stated in your insurance policy. If the premium is not paid within the agreed time frame, your insurance may be terminated in accordance with the applicable provisions of the Civil Code. Once your insurance is terminated, your coverage ends, and any insurance claims arising after the termination date will not be processed. This may have serious consequences for you.

The insurance policy can be terminated in several ways, depending on the specific situation. The most common option is termination upon expiry of the insurance period. In this case, the notice must be delivered to the insurance company no later than six weeks before the policy's expiry date.

You can also terminate the contract within two months of its conclusion. In this case, an eight-day notice period, commencing on the date of delivery of the notice, applies.
Another option is to terminate the contract in writing within one month of the date on which the insurance company has paid, reduced, or rejected your claim. In this case as well, the notice period is eight days, upon the lapse of which your insurance expires.In all the above scenarios, the insurer is entitled to a proportional part of the premium corresponding to the period during which the insurance was in effect.

If you have arranged your insurance remotely (e.g., online), you have the right to withdraw from the contract within 14 days of its conclusion. In this case, the contract is cancelled retroactively, and the premium you paid will be refunded in full. 
 

If you are selling a property that you have insured, you must cancel your insurance policy, as the insurance is tied to a specific owner. Please inform us about this change and request the cancellation of your insurance policy. Your request must be accompanied by a document proving that ownership has actually been transferred — either a decision from the cadastral office permitting the entry of ownership rights, or a current deed of title stating the new owner and the date of entry.

Please note that a purchase or donation contract, a proposal for the registration of ownership, or other preliminary documents alone are not sufficient — ownership rights are transferred only through official registration in the land registry.

The insurance contract expires on the date the entry is permitted, i.e. on the day the new owner becomes the officially registered owner in the land registry. Once your request has been processed, we will send you confirmation of the termination of your insurance policy. In the event of an overpayment, we will refund the corresponding amount to the account from which you paid the insurance premium, or as specified by you.

Read more about how to properly inform the insurance company about the change of property owner here. 

In the event of the death of the owner of the insured property, it is necessary to inform the insurance company and provide the relevant documents. The insurance contract is not terminated by death – the rights and obligations under the contract are transferred to the heir(s).
Send the insurance company a copy or scan of the inheritance decision specifying the heir(s) to the property. The personal data of the heir(s) – name and surname, permanent residence address, birth number, e-mail address, and telephone contact – can be sent by e-mail to spravapoistenia@premium-ic.sk or via the electronic registry at https://premium-ic.sk/elektronicka-podatelna
After receipt of the documents, the insurance policy remains valid, with the heir(s) becoming the new policyholder(s).
Learn more about how to proceed correctly in the event of the death of the owner of the insured property here. 

Insurance policy indexation is a mechanism that ensures the insured amount – i.e. the amount of insurance coverage – reflects the current value of the insured asset. The aim is to respond to price increases, particularly due to inflation, and to ensure that the insurance policy continues to provide adequate protection.

If the insured amount is not regularly adjusted, this may lead to underinsurance – a situation where the property is insured for an amount lower than its actual value. In the event of a claim, you may not receive full compensation.

If you have a mortgage, the bank often requires your insurance payments to be pledged. In the event of a claim, the insurance company will not pay the recognised insurance benefit directly to you, but to the bank with which you arranged the mortgage loan for the insured property.
The procedure is as follows:

1. Take out property insurance that covers basic risks (e.g. fire, flood).
2. Submit the insurance policy to the bank. The bank will provide you with a form to establish the pledge.
3. Submit the completed form to the insurance company – you can also do this through a financial intermediary.
4. After the premium is paid, the insurance company will confirm the pledge.
5. Submit the confirmation to the bank, which will then release the loan.

Learn more about how to arrange a pledge over an insurance benefit under a mortgage in this article.
 

You should report damage to us immediately after discovering its occurrence. You can do so by phone every working day from 9:00 a.m. to 5:00 p.m. at 0850 888 988, in writing, or by filling out the online form on our website.

The most frequently required documents include photo documentation of the damage, an invoice or receipt for the purchase of a spare part, a repair document, or a police or fire department report — especially in cases where a rescue service has been called.

You can read more about the required documentation when reporting damage