Claims Settlement

The Claims Settlement Division of PREMIUM Insurance Company is committed to settle all claims quickly and efficiently. We assist both the insured and the injured in having their claims settled in accordance with their insurance policies or applicable legislation.
Our primary goal is client satisfaction. Each insurance claim is handled promptly and with the highest standards of quality, always in line with the agreed-upon coverage.

Damage reporting and tracking
Report damage in the way that suits you best. You can report it by phone, email, by filling out the online form, in person, or by post. Once the damage has been reported, you can check the status of your claim and its resolution at any time in the online service section on our website.

Property insurance claims
If your insured property has been damaged, don’t hesitate to contact us. Learn more about what steps to take, when to involve the police, and how to report the damage step by step.

Liability insurance claims
Reporting damage—whether you caused it unintentionally or are the injured party—is just as straightforward. Please contact us in either case. Learn how to proceed.

Assistance services
We offer assistance services as part of our property insurance for households (PREMIUM Home) and for businesses (PREMIUM Business). These services are available 24 hours a day, 7 days a week.
Reporting Damage
Online
You can report damage easily by using our online form. Have your policy number ready and click on Online Damage Reporting.
By e-mail
Fill out the Claim Report form and send it to us at the email address provided below.
By phone
Our Client Centre hotline is available on working days from 9:00 a.m. to 5:00 p.m.
Do you need assistance?
We will help you eliminate the causes of accidents or natural disasters, or assist you with unlocking the door.
The service is provided by Europ Assistance s. r. o.
24 hours a day, 7 days a week at the following telephone number:
+421 2 2051 0837
References
Our satisfied clients include, among others, the following organisations and companies: