Reporting and tracking claims
Reporting and tracking claims
Our clients can report their claims online through the ONLINE CLAIM REPORT website, via e-mail at likvidacia@premium-ic.sk, by phone at +421 850 888 988, in person at the insurer's point of sale, in writing to PREMIUM Poisťovňa, pobočka poisťovne z iného členského štátu, Námestie Mateja Korvína 1, 811 07 Bratislava, or through an insurance broker authorised by the insured.
Reporting Damage
Online
You can report damage easily by using our online form. Have your policy number ready and click on Online Damage Reporting.
By e-mail
Fill out the Claim Report form and send it to us at the email address provided below.
By phone
Our Client Centre hotline is available on working days from 9:00 a.m. to 5:00 p.m.
Intermediary
You can report insured events through your insurance intermediary.
In person
You can also do so in person at the insurer's point of sale, which you can find here
In writing – by post
Fill in the Claim Report form and send it to: PREMIUM Poisťovňa, pobočka poisťovne z iného členského štátu Likvidácia poistných udalostí Námestie Mateja Korvína 811 07 Bratislava
Claim Tracking
Want to know how your claim is being handled?
Use our online CLAIM TRACKING service! Both clients and insurance brokers can check the current status of a claim at any time.
This service provides an overview of the documents already submitted, as well as a list of those still required by PREMIUM Insurance Company to process the claim.
Submitting documents is simple—with just a few clicks, you can upload everything directly through the online system. There’s no need to send anything by post or e-mail. With this service, you can track your insurance claim online—anytime, anywhere.
Do you need assistance?
We will help you eliminate the causes of accidents or natural disasters, or assist you with unlocking the door.
The service is provided by Europ Assistance s. r. o.
24 hours a day, 7 days a week at the following telephone number: