Assistance services
Assistance services
With PREMIUM Home, PREMIUM Business and PREMIUM Residential Buildings products, you get free assistance services from Europ Assistance.
Assistance is available for you at +421 2 2051 0837
When contacting our assistance service, you will be asked to provide your personal details including your name and surname, birth number or company identification number, insurance policy number and contact phone number. The operator will also ask you for the address of the place of insurance and details about the relevant circumstances.
You can use our assistance services in the event of technical accidents, natural disasters, or blocked doors.
Most frequently, clients require plumbing services, sewage cleaning, services from heating engineers, glaziers, electricians, or chimney sweepers. If you do not have a place to store undamaged items or are unable to arrange their transport, or if you cannot secure an exposed property, PREMIUM Insurance Company will assist you with these needs.
Assistance is provided in the event of:
- Technical accident
- Natural disaster
- Door locking
Most commonly, you may need services such as plumbing, sewer cleaning, heating repairs, glazing, electrical work, or a chimney sweep. If you don’t have a place to store undamaged items, cannot arrange their transport, or need help securing unprotected property, PREMIUM Insurance Company will assist you. Our PREMIUM Home insurance product also includes access to temporary accommodation, including transportation to the location.